MATE Manuals & User Guides

MATE is a proudly Australian internet and mobile service provider committed to delivering great value and reliable connectivity. Specializing in nbn™ broadband and mobile SIM plans, MATE offers easy-to-use modems and routers designed to ensure seamless home networking.

By focusing on everyday usability, MATE's provided and recommended networking devices help customers maintain strong, stable Wi-Fi connections across their homes. Whether you need step-by-step BYO modem instructions or setup guides for the latest mesh systems, MATE provides extensive support resources to ensure your internet connection performs flawlessly.

• Where can I find the setup instructions for my MATE modem?

  You should receive an email during your order process containing a link for your specific internet connection type. Follow these instructions carefully to connect your modem properly.

• What should I do if my Wi-Fi signal is weak with MATE?

  Position your modem in a central, open location away from physical obstacles and appliances like microwaves. For optimal speeds, ensure your devices are connected to the 5GHz Wi-Fi network rather than the 2.4GHz network.

• Does MATE provide support for setting up BYO VoIP devices?

  No, MATE does not offer support for configuring BYO (Bring Your Own) nbn home phone (VoIP) services. You must refer to your device manufacturer's manual for specific setup instructions.

• Why shouldn't I press the reset button on my MATE modem?

  Pressing the reset button on your MATE model will erase all the pre-configured settings required to connect to the internet. You should only use this button if explicitly instructed to do so by MATE customer support.