Porth Galwadau Cwmwl Spectrum

Manylebau

• Enw Cynnyrch: CANLLAW DEFNYDDWYR Galwadau Cwmwl V1.1
• Fersiwn Gyhoeddedig: 1.1
• Websafle: menter.spectrwm.com
• Ffôn: 866-477-1386
• E-bost: enterpriseinfo@charter.com

Dechrau arni

About the Cloud Calling Poral

• Mae porth Galwadau Cwmwl Busnes Spectrum yn ddiogel webgwasanaeth sy'n symleiddio'r broses o ymsefydlu a darparu tenantiaid i mewn i un llif gwaith y gellir ei reoli gan bersonél nad ydynt yn dechnegol. Mae'r porth yn cynnig platfform cyflym, dibynadwy a graddadwy i ddarparu, rheoli a chefnogi eich rhestr eiddo rhifau ffôn.
• Mewn achos o allantage.e. defnyddiwch gynllun trychineb i anfon unrhyw set o rifau ymlaen i'r PSTN ar lefel y cludwr i sicrhau bod galwadau'n cael eu cwblhau. Gallwch hefyd ddefnyddio dadansoddeg i weld tueddiadau cyfaint galwadau dyddiol ac wythnosol a dadansoddeg MOS a jitter.
• Mae mynediad i'r porth hefyd yn rhoi galluoedd chwilio ac archwilio ychwanegol i chi.

Cynulleidfa
Mae'r ddogfen hon wedi'i bwriadu ar gyfer personél a fydd yn cyrchu porth E911 Location Plus i:

• Move Telephone numbers to the Teams Admin Center
• Manage Disaster Plans
• View dadansoddeg

Access and login to the Portal
Darperir mynediad i'r porth Cloud Calling trwy gysylltiad Rhyngrwyd diogel drwy a web porwr. Pan fydd gweinyddwr eich cyfrif yn ffurfweddu eich cyfrif, anfonir e-bost croeso atoch gyda'r ddolen i gael mynediad i'r porth. Mae angen cyfuniad unigryw o ID defnyddiwr a chyfrinair ar bob defnyddiwr i gael mynediad i'r porth. Byddwch yn cael enw defnyddiwr cychwynnol a gofynnir i chi osod eich cyfrinair ar ôl mewngofnodi am y tro cyntaf.

Application requirements and settings

• Gosodiadau arddangos: For best results, we recommend that you set your display to a minimum resolution of 1680 by 1050 pixels.
• Gosodiadau porwr: The Cloud Calling portal is designed for use with most modern browsers, including Internet Explorer, Edge, Chrome, Firefox and Safari

For consistent results while using the application, the following settings should be used:

• JavaScript should be enabled
• Cookies should be enabled

Nodyn: Mae cyfrineiriau yn sensitif i achosion.

Mewngofnod tro cyntaf

• From the welcome email, click the link provided to complete your account setup. Set the password, as shown in Figure 1 below.
• Nodyn: The account setup link will expire after 24 hours. Nodyn: if you use Single Sign On (SSO), going forward, you will only be able to sign in with SSO unless you reset your password.

How to validate your tenant and configure Operator Connect
Byddwch yn gosod ap Microsoft iPILOT. Mae'r ap hwn yn helpu i ddilysu a ffurfweddu eich tenant yn awtomatig. Bydd angen i chi roi'r caniatâd priodol i'r ap i gyflawni'r awtomeiddio.

1. Sign in to The Portal using SSO or your credentials.
   If this is your first time signing in to The Portal, you will go through a quick introduction walkthrough.
2. Go to Settings > Integration.
3. Select MSTEAMS Validate Tenant.
4. In the App Based Authentication section, select Click here to activate. PWYSIG: When activating, you must authenticate as a Global Administrator in the tenant configuring Operator Connect.
5. This will start the installation of the new app. Click Accept to install the app.
6. The Microsoft iPILOT app requires the Teams Administrator role to validate and configure Operator Connect successfully.
   • Go to Azure Active Directory > Roles & Admins and select Roles & Admins (you may need to select Show More to see a full menu.)
   • Under Administrative roles, search for Teams Administrator. Select the checkbox for Teams Administrator.
   • Click Add assignments and then search for the iPILOT app. Confirm the App ID is 0c88dfb3-a8b1-419d-b6fb-0956cdd5790d.
   • Select the iPILOT app and click Add.
7. Go back to The Portal. You should see the VALIDATED statuses for each region once successfully configured.
   Rydych chi'n barod i ddechrau aseinio rhifau defnyddwyr a phrofi gwasanaethau.

Dashboard/Analytics

The Dashboard displays analytics and gives a visual display of the following:

• Galwad Cyfrol
• Colli Pecyn
• Gwitwr
• MOS Scores
• Galwad Cyfrol

How to Add, Edit, or Remove System Admins

Add a system admin user

1. Go to Manage > System Admins.
2. Cliciwch Ychwanegu Newydd.
3. The Create new System Admin screen displays.
4. Enter the user’s information and select their roles and permissions.
5. Cliciwch Cadw.
6. The user receives an email with login instructions.

How to edit a system admin user

1. Go to Manage > System Admins
2. Cliciwch yr eicon Golygu.
3. The Edit system admin screen displays.
4. Make any needed changes and click Save.

How to remove a system admin user

1. Go to Manage > System Admins.
2. Turn off the user’s status.
3. The user cannot log in until you turn their status back on.

How to Assign numbers to Users

Gallwch aseinio rhifau yn y porth i'w gwthio i'ch canolfan weinyddol Microsoft Teams.

Cyn i chi ddechrau
Rhaid i ddefnyddwyr fod â thrwydded briodol i'w darparu'n llwyddiannus. Dysgwch fwy yng Nghanllaw Trwyddedu Llais Microsoft Teams.

How to Provision Users

1. Go to Orders > Microsoft Teams > Voice Provisioning > Provision Users or use the quick link.
2. Select the checkbox for the numbers you want to manage. You can provision numbers of the same type simultaneously.
3. Enter the User Principal Name (email address) for the number and click the check mark to save.
4. In the Action drop-down, select Provision > User.
5. Cliciwch Gwneud Cais.
6. The validation screen displays. Verify the Status is Available to provision. Click Next.
7. Click on phone number, select the address, and click assign.
8. Cliciwch Cyflwyno.

The numbers display in your phone number inventory in the Microsoft Teams admin center and are associated with the selected user. You can manage the numbers in The Portal > Inventory > Microsoft Teams > Assigned Users.

Assign numbers to Auto Attendants or Call Queues

Crynodeb
An Auto Attendant (AA) combines pre-recorded messages or text-to-speech technology, allowing users to access information and complete tasks without a live agent. Auto Attendants are sometimes called Interactive Voice Response (IVR).

Set up an Auto Attendant to support:

• Custom menus and call trees
• Transferring calls to call queues, human operators, or other Auto Attendants
• Scheduled special messages for after-hours or holidays

A Call Queue (CQ), sometimes called a Hunt Group, is a method of ringing multiple users for certain types of calls.

Cyn i chi ddechrau

• An Auto Attendant requires a resource account.
  • Assign a unique number to each resource account.
  • Assign the resource account to your Auto Attendant in the Teams admin center.
• Each resource account needs a Microsoft Teams Phone Resource Account license.
• Each resource account must be created in the Teams admin center (not the Microsoft 365 admin center).
• Learn more about Auto Attendant Supported Languages

How to Assign Numbers to AA or Call Queues

1. Go to Orders > Microsoft Teams > Provision Users. Or use the quick link.
2. Select the checkbox for the phone number you want to assign.
3. In the User Principal Name column, select the drop-down to view all licensed accounts within your tenant.
   • If the UPN is missing, type it in using the Enter manually option.
4. In the action drop-down, select Provision > AA & CQ.
5. Click Apply to assign the number.
6. The number will now be removed from the Provision users page and can be managed from the Inventory.

Gwybodaeth ychwanegol

• Set up an Auto Attendant –
• Small Organization Set up an Auto Attendant –
• Large Organization Microsoft Teams Call Queues

How to Unassign Numbers

1. Go to Inventory > Microsoft Teams > Assigned Users or use the quick link.
2. The Manage Assign User page displays. Select the checkbox next to the number(s) you want to unassigned.
3. In the Action dropdown, select Provisioning > Unassign. Click Apply.
   • It can take 5-15 minutes to unassign fully.

Bydd tudalen gadarnhau yn ymddangos yn dangos y rhif(au) a ddad-neilltuwyd gennych. Bydd y rhif(au) yn dychwelyd i'r dudalen Rheoli Defnyddiwr Darpariaeth i'w rheoli ymhellach.

Cynllun Trychineb Ar Drawsview

Crynodeb
Mewn achos o allantage, sefydlu cynllun trychineb i anfon ymlaen i'r PSTN ar lefel y cludwr ar unrhyw set o rifau. Gallwch sefydlu cynlluniau lluosog yn seiliedig ar wahanol allweddi.tagmeini prawf e.

Create a disaster plan

1. Go to Inventory > select your UC solution > Disaster Plan.
2. Click Add new.
3. Enter the disaster plan details.
   • Select the Region the plan applies to.
   • Enter a Plan Name.
   • Select the number type the plan applies to.
4. Cliciwch Cadw.
5. The disaster plan is created.

Add Numbers to a Disaster Plan

Crynodeb
Mewn achos o allantage, sefydlu cynllun trychineb i anfon ymlaen i'r PSTN ar lefel y cludwr ar unrhyw set o rifau. Gallwch sefydlu cynlluniau lluosog yn seiliedig ar wahanol allweddi.tagmeini prawf e.

Add numbers to a disaster plan

1. Go to Inventory > select your UC solution > DID or Toll-free or use the quick link.
2. Select the checkbox for the numbers you want to manage.
3. In the Action drop-down, select Call Forward Disaster Plan > Add.
4. Cliciwch Gwneud Cais.
5. The validation screen displays. Click Next.
6. Select the disaster plan you would like to apply to the selected numbers. If you don’t have a disaster plan yet, you can create and name one now.
7. Enter the number you want to forward the selected numbers to when the disaster plan is active.
8. Click Submit to add the numbers to the disaster plan.
   
9. The selected numbers will be forwarded to the identified forward number when the disaster plan is active.

Bulk add numbers to a disaster plan

Crynodeb
Uwchlwytho swmp neu ychwanegu rhifau ar y cyd at gynllun trychineb presennol.

Cyn i chi ddechrau

• You must have already created the disaster plan you want to upload numbers to.
• The Forward To numbers must be unique when bulk uploading numbers to a disaster plan.

Bulk upload numbers

1. Go to Inventory > select your UC solution > Disaster Plan.
2. Dewiswch View niferoedd.
3. Click Import numbers.
4. The Import Numbers screen displays.
5. Follow the instructions on the screen to download the Microsoft Excel template, enter your numbers, and upload the numbers to the disaster plan.
6. The number validation screen displays. Click Submit.
7. The numbers are uploaded to the disaster plan.

Enable a disaster plan

Crynodeb
Galluogi cynllun trychineb i ailgyfeirio rhifau gan ddefnyddio cynllun wedi'i ffurfweddu ymlaen llaw rhag ofn y bydd allanfatage.

Cyn i chi ddechrau
A disaster plan can take 5 – 10 minutes to fully enable. Once completed, the status changes from DISASTER PLAN IN PROCESS to ENABLED. It can take an additional few minutes to complete routing on the network.

How to enable a disaster plan

1. Go to Inventory > select your UC solution > Disaster Plan.
2. Select the checkbox for the disaster plan you want to enable.
3. In the Action drop-down, select Disaster Plan > Execute Plan.
4. Cliciwch Gwneud Cais.
5. The disaster plan is enabled. Numbers added to the disaster plan will forward according to the plan settings.

Disable a disaster plan

Crynodeb
Analluogi cynllun trychineb i ddychwelyd rhifau i'w llwybro arferol.

How to disable a disaster plan

1. Go to Inventory > select your UC solution > Disaster Plan.
   
2. Select the checkbox for the disaster plan you want to disable.
3. In the Action drop-down, select Disaster Plan > Revert Plan.
4. Cliciwch Gwneud Cais.
5. The disaster plan is disabled. Numbers return to their normal routing.

• menter.spectrwm.com 
• 866-477-1386
• enterpriseinfo@charter.com

Cwestiynau Cyffredin

How do I troubleshoot login issues?

If you encounter login problems, please ensure that you are using the correct credentials and check your internet connection.

Can I add multiple numbers to a single user?

Yes, you can assign multiple numbers to a single user following the steps outlined in section 5 of the user guide.

Dogfennau / Adnoddau

Porth Galwadau Cwmwl Spectrum [pdfCanllaw Defnyddiwr V1, V1.1, V1.1PLUS, Porth Galwadau Cwmwl, Porth Galwadau, Porth

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